Let us see Complaint through your own complaint flow.
Let us take the complaint type that creates the most delay, recurrence or customer risk; together we can clarify the right starting scope, success measures and integration needs.
QWORKS COMPLAINTIN USE TODAY
A complaint record is not a solution. The solution is an operation that runs.
QWorks Complaint is the first front in use today. It runs customer complaint and 8D/CAPA problem solving in a single chain — with ownership, deadline, evidence and escalation discipline, connected to the platform’s operations core. That is why it is not a single application but an end-to-end quality operation.
One chain
From complaint to evidenced closure
Intake, containment, 8D/CAPA and verification run on the same case.
Owned
Who, by when, at every step
Task, route and SLA are defined in the system, not in a personal reminder.
Evidenced
Closure is not done on a claim
A case does not close finally until the effectiveness of the action is verified.
Traceable
An audit-ready record
Decision, approval and evidence are not collected afterwards; they form within the process.
See the Operation at Work
One complaint; from intake to audit-ready closure.
The demo case below advances through the operation on its own. At every step you see who worked, which decision was made and which state formed — an operation that runs, not a record. Hover to pause; click a step to jump.
LIVE CASESK-2026-000142
Complaint Intake
Quality · intake
Complaint Intake
The customer problem was opened with the right context: customer, location, product and the relevant standard/specification were related at the moment of intake, and priority was set.
The Operations Core
Complaint is not an application on its own; it is a connected operation.
A complaint does not run its resolution alone; it connects to the platform’s task, routing, escalation, problem-solving and reporting modules. These ten connected modules run Complaint at platform strength across four operational layers. Review them from the list on the left.
OPERATIONS CORE · 01 / 10
Complaint Management
It does not treat the voice of the customer as merely a record; by connecting it to task, routing, escalation, problem solving and reporting it turns a complaint into an end-to-end improvement flow. The aim is not to record the problem but to turn it into a manageable quality operation.
Intake and classificationPrioritisationStatus and process trackingClosure and verification
Where the Context Comes From
A complaint does not open without context.
Complaint pulls the context it needs from your existing enterprise systems by reference; it does not copy and own the data. The moment a case opens, customer, product, lot and authorisation context falls into place.
ERP
Customer, order and shipment context
MES
Production and operation data
PLM
Product and revision structure
QMS · DMS
Records, documents and compliance
IAM
Identity, role and access security
A Look at the Interface
A complaint record opened with its context.
Customer, responsible department, product, lot/serial and warranty context are related at the moment of intake. This is what prevents a case opened without context from reaching the wrong team and closing without verifiable evidence.
Screen taken from an anonymised demo environment.
The Value It Delivers
Not more data; manageable action and lasting improvement.
The purpose of QWorks Complaint is not to collect more records but to turn existing quality data into controlled operation, evidence and organisational learning.
A more controlled operation
Complaint, task, action, owner and deadline are managed in one chain rather than in scattered tools.
An audit-ready trail
Decision, approval, action, evidence and closure rationale are not collected afterwards; they are recorded within the process.
Faster intervention
Critical, late or unowned work becomes visible early; escalation rises by rule and intervention is not delayed.
Organisational learning
Solution knowledge does not stay in one person’s memory; fed back to the standard, it becomes knowledge usable in future cases.
Frequently Asked
First questions about the complaint and 8D operation.
The six questions quality teams ask most often before a demo.
Can we use our own 8D form and customer templates?
Yes. QWorks runs 8D not as a single fixed form but as a chain of steps, tasks, evidence and control points. Customer-specific template and reporting needs are handled as outputs of that chain.
How does it manage response deadlines that vary by customer?
Time targets are defined by case type and customer context. Work that is late or rising in risk does not wait silently; it moves to the right management level by defined rule.
Do supplier-sourced problems run in the same structure?
A customer complaint and the corrective action request sent to a supplier are related in the same case context, so inbound and outbound quality work is tracked in one chain.
Does the case close when it is marked “completed”?
No. Completing an action and it being effective are separate steps. A case does not close finally until the permanent action is verified to prevent the problem.
Will collecting evidence during an audit still be a separate preparation exercise?
Decision, approval, action, evidence and closure rationale are not compiled afterwards; they are recorded while the process runs. Audit evidence is a natural output of the operation.
Is it used only by the quality team?
No. Production, engineering, logistics, laboratory, supplier quality, sales and management work on the same case according to their responsibilities; everyone sees only their own work and permissions.