Customer complaint and problem-solving operations.
From record to evidenced closure, on one platform.
QWorks Complaint runs the whole process — from receiving the customer complaint through 8D/CAPA and root cause analysis to executing actions and verifying effectiveness — with the discipline of ownership, deadlines, evidence and escalation.
Product and process quality requirements, standards and customer-specific conditions are defined at the planning stage.
Quality records are digital.
Running the work still depends on people.
The complaint may sit in the QMS, production data in ERP or MES, product data in PLM, and the evidence across different document systems.
But who will do what, when will it be finished, how will a delay be escalated, and with which evidence will closure be verified?
In most organisations this operation still runs on e-mail, Excel, meetings and personal follow-up.
QWorks does not add one more record system to your landscape. It runs the quality operation that falls between the systems.
A deadline is not merely recorded. It is actively managed.
QWorks turns the customer deadline from a passive date field into managed work. It tracks responsibilities, interim deliverables, SLAs and risk signals, and brings the right people in before a delay occurs.
The aim is not only to close work on time, but to make the cause, the owner and the impact of a delay visible so that intervention becomes systematic.
Not a single record, but an operation run end to end.
QWorks Complaint manages a customer complaint not as disconnected records and tasks, but as a single operation with a beginning, owners, decisions, deadlines, evidence and closure criteria.
It does not replace your existing systems.
It runs the quality operation that falls between them.
ERP, MES, PLM, QMS and document systems continue to do their jobs and hold their records. QWorks does not try to take their place.
QWorks manages by whom, on what date, with which decision, with which evidence and through which control mechanism the quality work will be completed.
It is positioned not in place of the systems of record, but where the operation is missing.Explore the integration approach
It runs on your own infrastructure.
Operational control stays with your organisation.
QWorks is designed for enterprise use and on-premise deployment scenarios. Identity and access management, audit trail, integration with corporate systems and controlled data access are core parts of the platform architecture.
As the quality operation goes digital, you do not give up data ownership or corporate control.
Complaint today.
The goal is the whole quality lifecycle.
QWorks starts today with customer complaint and 8D/CAPA operations. The platform vision is to bring Audit, FMEA, APQP, PPAP, SPC, MSA and other quality processes onto the same operating model over time.
Each process may differ. But the basic operational questions do not change: Who is responsible? When must it be finished? What evidence is required? Who must approve? What happens if it is late?
QWorks unites this shared execution model under the Quality Lifecycle Management — QLM — approach.
How the quality operation actually works, before software logic.
QWorks is built at the intersection of quality management experience and enterprise software, process engineering and operations design.
The platform’s process design draws on more than twenty-five years of quality management experience and on real customer complaint, problem-solving, audit and action management practice.
The aim is not to move an existing quality form into digital form, but to redesign how quality work is run.Explore our approach and credentials
Where does your quality operation break?
The QWorks Quality Operations Stress Test assesses the ownership, deadline, escalation, evidence and closure discipline in your complaint and problem-solving process across twelve questions.
See the strong and weak points of your own operation before you watch a demo.
Instead of a demo, let’s start with a real complaint of yours.
Tell us about a customer complaint you handled recently. Together we will look at how QWorks structures the same case, how it manages responsibilities, and how it carries the process through to evidenced closure.
You do not need to share sensitive customer or product information. We can work through an anonymised case.
What people ask before the first meeting.
Five questions that make the positioning clear.
Which QWorks product is available today?
The current focus product is QWorks Complaint. It manages customer complaint, 8D/CAPA, root cause analysis, corrective action, action tracking, escalation, evidence and effectiveness verification within a single operation. The other quality areas are part of the wider QWorks QLM platform vision.
Is QWorks a QMS?
QWorks is not a QMS in the classical sense. QMS solutions play an important role in managing quality records, procedures and compliance requirements. The focus of QWorks is running the operation that forms around those records: who is responsible, which action must be completed when, what evidence is required, who must approve, and what happens when there is a delay. For that reason QWorks can sit alongside your existing QMS rather than replace it.
Do we have to replace our existing ERP, MES, PLM or QMS?
No. QWorks is not designed to take the place of existing enterprise systems. Those systems remain the source of their own records; QWorks manages the running of the quality operation that falls between them.
What is Quality Lifecycle Management (QLM)?
QLM is the approach of managing quality activities not as separate applications but on a shared operating model. In the QWorks QLM vision, customer complaint, Audit, FMEA, APQP, PPAP, SPC, MSA and other quality processes share common mechanisms such as ownership, deadlines, evidence, approval and escalation.
Which organisations is QWorks designed for?
QWorks is designed above all for manufacturing organisations where customer complaint and quality operations run across more than one team, system or location, and where deadline, audit and traceability pressure is high.