QWorks Design Partnership
Let us shape QWorks together, in the field.
With selected organisations we run customer complaint and quality operations on real cases, and turn what we learn in the field into product decisions.
Programme
Not a licence campaign. A product development partnership.
We are not handing out early access; we mature the product together by learning from your operation. Your real operation shapes QWorks, and QWorks makes your quality operation more systematic.
Value exchange
Both sides make a real investment.
QWorks brings
- Access to the product
- Installation and configuration
- Process modelling and adaptation
- Direct access to the product team
- Early access to evolving modules
The design partner brings
- A real quality operation
- Real cases
- Process feedback
- User experience feedback
- Access to the process owner and decision-maker
How it works
From a case to a product decision.
- 01Choose a real caseThe programme starts with the One Complaint Challenge: a single real customer complaint.
- 02Map the operation togetherThe current flow, roles, deadlines, evidence and system context.
- 03Run it on QWorksWorkflow, roles, SLAs and evidence structure are configured to your operation.
- 04Learn from the fieldUser and management feedback is gathered in regular sessions.
- 05Turn it into a product decisionA repeatable need becomes a product capability.
First step · One Complaint Challenge
The programme starts with a single real complaint.
We do not start with a long demo session. We review one real customer complaint together and make your current operation visible.
Start with a case →- 1Case
- 2Flow
- 3QWorks
- 4Review
You do not need to share sensitive customer, part or company details; an anonymised case is enough.
Why join
You do not just use the product. You influence its direction.
A say in the product
Your priority use cases become direct input to product decisions.
Working with a real operation
The work runs on real quality cases, not demo data.
Early access to evolving modules
During the programme you see the evolving QWorks scope early and give feedback.
Close access to the product team
Not a standard support line; you work directly with the product development team.
Shared outputs
What you have at the end of the programme.
- A structured real case flow
- A customer-specific SLA model
- A role and responsibility model
- The required evidence and control point structure
- Usage feedback
- Product roadmap input
- A feasibility assessment
What we expect from a design partner
For teams ready to work together.
- A real customer complaint or 8D operation
- An assigned quality process owner
- Management sponsorship
- Participation in regular feedback sessions
- Openness to a corporate IT assessment
The programme is designed for teams ready to work together on a real operation rather than organisations that only want to try the product. Applications are reviewed by QWorks.
Programme terms
Clear terms.
- Duration
- 12 months.
- Licence
- No payment is taken for product licences during the programme.
- Services
- Installation, adaptation to your processes and application support throughout the year are delivered for a service fee that covers only the cost of the work involved. Scope and total amount are agreed together before work begins.
- Scope
- QWorks Complaint and early access to QWorks modules that evolve during the programme.
- Afterwards
- Continuing to use QWorks after the programme is a separate commercial decision; the design partnership creates no obligation to buy a licence.
- Participation
- The programme is planned to run with a limited number of organisations until the end of 2027. Applications are reviewed by QWorks.
Application
Apply for the design partnership.
We review your application and reply from our business e-mail within two business days.
Frequently asked
Before you apply.
Is this a pilot?
No. A pilot is a short experiment to try the product. In a design partnership the product runs in your real operation and needs from the field feed into product decisions.
Is the programme free?
No payment is taken for product licences during the programme. Installation, adaptation and application support are delivered for a service fee that covers only the cost of the work; scope and amount are agreed before work begins.
Do we have to buy at the end of the programme?
No. Continuing to use QWorks after the programme is a separate commercial decision.
Is every application accepted?
No. The programme runs with a limited number of organisations and applications are reviewed by QWorks. For applications that are not taken into the programme, we can still discuss a suitable first step together.
What data do we need to share?
A single anonymised case is enough to start. QWorks runs on your infrastructure; where data is kept is set by your policy.