Customer requirement

What is CSR?

Customer-Specific Requirements

In 30 seconds

Customer-specific requirements (CSR) are the automotive OEMs’ own requirements that they expect from suppliers in addition to IATF 16949. They can cover topics such as response times, problem-solving format, special characteristic symbols and approval processes.

How does it work?

  • Each OEM publishes and updates its own CSR document.
  • The supplier must reflect these requirements in its quality system and daily processes.
  • An IATF 16949 audit also assesses whether customers’ CSRs are applied.

Often confused with

CSR and contract

CSRs are requirements aimed at the quality system; they are separate from commercial contract terms but should be read together.

Common mistakes

  • Applying the same process to every customer and missing different deadlines.
  • Not following CSR updates.

From a QWorks perspective

In QWorks customer-specific time targets and requirements are carried into the case with the customer context; Standard Management and Customer Management are shared platform capabilities.

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