Use Cases
QWorks for manufacturing industries.
QWorks runs the different requirements of automotive, aerospace & defence and industrial manufacturing on the same quality operations backbone.
Automotive and Supply Chain
Short customer deadlines. Multiple OEM requirements. Heavy 8D workload.
IATF 16949 · Customer-specific requirements (CSR) · VDA 6.3
QWorks for automotiveAerospace and Defence
Long evidence life. Configuration sensitivity. Multi-layer decision chain.
AS9100D · EYDEP · Programme and customer requirements
QWorks for aerospace & defenceIndustrial Manufacturing
One working discipline across many products, plants and customers.
ISO 9001 · ISO 10002 · Customer requirements
QWorks for industrial manufacturing
Industry detail
Choose your industry; see what each need maps to in QWorks.
Operational pressure
- Short customer response times
- Containment pressure
- Different requirements from several OEMs
- High 8D/CAPA volume
Requirement environment
IATF 16949Customer-specific requirements (CSR)VDA 6.3ISO 10002
Industry knowledge is not hard-coded into the product; the same platform is configured to the industry’s requirements.
What QWorks offers today
- Customer complaintQWorks ComplaintBusiness module · In use
- Problem solving and corrective action8D/CAPA · Problem Solving HubShared platform capability
- Customer-specific deadlines, overdue critical actionsSLA & EscalationShared platform capability
- Evidence and traceabilityEvidence and audit trailShared platform capability
- Customer-specific requirementsStandard Management · Customer ManagementShared platform capability
Where you start today · QWorks Complaint · In use
QWorks Complaint opens a customer complaint with the correct product and lot/serial context, and runs containment, 8D/CAPA steps, deadlines and effectiveness evidence on the same case.
Explore ComplaintOperational pressure
- Configuration and revision sensitivity
- Evidence that must hold up years later
- Multi-layer approval and authority
- Supply chain risk
Requirement environment
AS9100DEYDEPProgramme and customer requirementsRecord retention obligations
Industry knowledge is not hard-coded into the product; the same platform is configured to the industry’s requirements.
What QWorks offers today
- Configuration contextProduct Center · PLM contextEnterprise context
- Nonconformity and problem solvingQWorks Complaint · 8D/CAPA/RCABusiness module · In use
- Decision and evidence trailEvidence and audit trailShared platform capability
- AuthorityIdentity & Access (IAM)Shared platform capability
- Supplier actionsSupplier QualityBusiness module · Platform vision
- AuditQWorks AuditBusiness module · In development
Where you start today · QWorks Complaint · In use
QWorks Complaint opens customer feedback with product/serial and revision context, and preserves responsibilities, problem-solving decisions and closure evidence in one case history.
Explore ComplaintOperational pressure
- Many product families and plants
- How fast a defect spreads to lots and the field
- A standard process across plants
- Preventing recurring complaints
Requirement environment
ISO 9001ISO 10002Customer requirements
Industry knowledge is not hard-coded into the product; the same platform is configured to the industry’s requirements.
What QWorks offers today
- Customer complaintQWorks ComplaintBusiness module · In use
- Many plants and productsProduct Center · RoutingShared platform capability
- A standard working disciplineWork OrchestrationShared platform capability
- Improving the complaints processReporting · effectiveness verificationShared platform capability
- Customer requirementsCustomer Management · Standard ManagementShared platform capability
Where you start today · QWorks Complaint · In use
QWorks Complaint carries customer and field feedback into product family and lot/serial context, and runs containment, the 8D/CAPA flow and effectiveness verification in one operational chain.
Explore ComplaintStandards and requirement environment
Standards describe the process.
QWorks runs the work.
QWorks supports running, evidencing and tracking the process a standard asks for in day-to-day operation.
Automotive · quality management system standard
The automotive quality management system, applied together with OEM customer-specific requirements.
In QWorksComplaint, 8D/CAPA, customer-specific deadlines and evidence run on the same case.
Aviation, space and defence · quality management system standard
Emphasises product safety, configuration management, operational risk and control of external providers.
In QWorksThe decision and evidence trail, authority and revision context are kept with the record.
Guideline · complaints handling
Guidance for planning, operating and improving the complaints-handling process within an organisation.
In QWorksQWorks Complaint supports turning this discipline into day-to-day operation.
Programme · defence industry capability assessment
A programme for assessing and developing the capabilities and capacity of defence industry organisations.
In QWorksThe finding → owner → deadline → action → evidence → verification chain is close to how QWorks works, and grows stronger as QWorks Audit develops.
- Requirement
- Work
- Owner
- Deadline
- Evidence
- Verification
QWorks runs this chain on one case
QWorks is not a certification service and does not provide standard compliance or certification. It runs the operation behind your compliance work. Standard and programme names belong to their respective organisations.
The starting scenarios on this page fall within QWorks Complaint, which is in use today; Audit and Zero are in development. FMEA · APQP · PPAP · SPC · MSA · Control Plan · Supplier Quality · Calibration are part of the platform vision, on the same shared platform capabilities.
Let’s review the requirements of your industry together.
Let’s look at your priority quality process and the requirement environment you work in, and define the right starting scope for QWorks Complaint.