Concept

What is SCAR?

Supplier Corrective Action Request

In 30 seconds

A SCAR (Supplier Corrective Action Request) asks a supplier for root cause analysis and corrective action on a supplier-caused nonconformity. The supplier’s response is often expected in 8D format.

How does it work?

  • The nonconformity and its evidence are sent to the supplier; containment and response deadlines are set.
  • The supplier submits the root cause and action plan; the customer reviews it.
  • The request is closed once the actions’ effectiveness is verified.

Often confused with

SCAR and internal corrective action

Same discipline, different owner: in a SCAR the supplier owns the action and the customer owns the follow-up.

Common mistakes

  • Sending the request by e-mail and not tracking its deadline.
  • Accepting the supplier’s response without effectiveness evidence.

From a QWorks perspective

In QWorks the corrective action request for a supplier-caused problem is tracked in the same case context; the Supplier Quality module is part of the platform vision.

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